Sales Conditions

These sales conditions apply to all services and products offered by Naturominta (hereafter “the Provider”). By purchasing a service, package, digital product, or gift card, the client acknowledges having read and accepted these terms.

1. Appointments

  • Any individual appointment (consultation, follow-up, or massage) not cancelled at least 24 hours in advance will be considered due in full.

  • In the event of absence or late cancellation, the total cost of the appointment will be charged without refund.

2. Packages

Happy Body & Happy Mind

  • Packages are non-refundable once the first session has taken place.

  • Packages must be used within 6 months of purchase. Any unused sessions after this period are considered forfeited.

  • Within packages, the client may request to substitute naturopathic consultations and follow-ups with massage sessions. This substitution requires validation by the Provider and depends on availability.

Happy Teams

  • For all group or corporate sessions, cancellation must be made at least 7 days in advance.

  • Any cancellation less than 7 days before the scheduled date will result in the entire sum being due.

  • Packages are non-refundable once started.

3. Digital Products (Ebooks, Programs, Guides)

  • Due to their intangible and instantly accessible nature, ebooks and other digital products are non-refundable once purchased.

4. Gift Cards and Promotional Codes

  • Gift cards and promotional codes must be used within 12 months of purchase or issuance, unless otherwise validated by the Provider.

  • They are non-refundable and cannot be exchanged for cash.

  • Lost or stolen codes will not be replaced.

5. General Provisions

  • These sales conditions comply with applicable French consumer law concerning transparency, cancellation rights, and digital content.

  • The Provider undertakes to deliver services with professionalism and care, in accordance with their qualifications.

  • The client is responsible for ensuring they are medically fit for naturopathic consultations or massage. The Provider is not responsible for misuse of advice or self-administered applications.

  • In case of force majeure (illness, accident, strike, or any unforeseeable event preventing delivery of service), the Provider reserves the right to reschedule without liability.

6. Applicable Law and Jurisdiction

  • These conditions are governed exclusively by French law.

  • In case of dispute, jurisdiction is attributed exclusively to the competent courts of Bordeaux, France.